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What will I learn?

Bespoke Bureau’s Butler Academy offers 2 day intense Image as well as 1-4 week long courses tailor made to your needs. The courses are a great opportunity for domestic staff workers to refresh their skills and gain a professional qualification whilst liaising with other Housekeepers, House managers and Butlers. It is an intensive course that prepares you for the demanding job of working in both domestic and formal settings. 

When on the course, you will learn the foundations of working as a Butler and Housekeeper such as Etiquette, Valeting, Silver Service, Butler service, Care of Antiques, Care of Fine Clothes, Presentation and Packing amongst many other subjects. It will not only help to prepare you for work as a housekeeper or butler but will also equip you with the skills to go above and beyond the call of duty at work as you will also learn how to train and recruit staff, manage rotas and deal with contracts. 

Upon successful completion of the course you will be awarded with a Certificate for each successfully completed module in addition to a final certificate detailing that you have completed the full course. A qualification from Bespoke Bureau’s prestigious Butler Academy is sure to propel you in your current career and put you ahead of others in your profession. 

Our previous students have a very high success rate in finding employment upon successful completion of the course and those that were already in employment have reported a marked increase in their wage

The Butler and Housekeeper course is split into 4 modules which consist of:

Module 1: The Modern Household/House Management

– The Role of the Butler, Housekeeper and House Manager
– Greeting Guests
– General House Etiquette
– Personal Hygiene and Dress Code
– Employer Expectations/ Professionalism
– Cultural Difference and Communication
– House Rules
– House Security/Alarms
– Shopping and Deliveries
– Tools and Supplies
– Stock Keeping and Inventory
– Keeping a Log Book
– Time Management
– Budgets
– Hiring staff, the Agency Role, Contracts
– Staff Rota, Managing and Training of Staff
– Reporting to the Lady/Gentleman of the House
– Computer/Blackberry/Outlook
– Protection and Passwords

Module 2: Excelling as a Housekeeper, Laundry and Clothes Care

– Daily and Weekly Tasks
– Time Management and Prioritising Work
– Rotas
– The Cost of Fine Garments
– Drying Techniques
– Fabric Care
– Antiques and Fine Art
– Making Beds and Changing Sheets
– Turndown Service
– Polishing Furniture
– The Different Types of Flooring
– Dusting
– Vacuuming and Sweeping
– Cleaning the Bathroom
– Wardrobe Management
– Folding and Sorting Clothes
– Hand Washing Clothes
– Washing Silk


Module 3: 
Valeting

– Role of the valet and ladies maid
– Keeping in the Loop
– Presenting Clothes
– Planning the Day/Week
– Preparing for Travel
– How to Protect Clothes
– Packing a Suitcase
– Packing for a Guest
– Being a Professional
– Being Discreet
– Booking Travel and Restaurants
– Shopping for Clothes
– Buying and Subscribing to Newspapers
– Keeping an Eye Out
– Shoe Polish and Care
– PA/Concierge Work


Module 4: 
Service

– The Importance of Keeping up Appearances
– Understanding the Employer’s Wishes
– The Importance of Hygiene
– Food Hygiene
– Dealing with Guest Requests
– Dealing with a Difficult Client
– Dealing with a difficult Situation
– Setting a Table
– Table Presentation (Mise en Place)
– Flower Arrangement
– Keeping Glasses, Cutlery and Plates Polished
– Guest Arrival Etiquette
– Cloakroom Management
– Canapé Service Etiquette
– Serving Wine
– Serving Champagne
– Calling for Dinner
– Silver Service (English Service)
– Butler Service (French Service)
– Russian Service
– The Difference Between the Different Types of Service
– Keeping the Table and Cloth Clean
– Serving Coffee
– Guest Departure Etiquette

 

Testimonials

More reviews and testimonials about the Bespoke Bureau can be found on our google place page where independent and anonomys clients and candidates can have their say

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 The Bespoke team found me an amazing nanny and a top Filipina housekeeper for my busy household. I am really thrilled that I have found this fantastic domestic staff agency as I wasn’t best pleased with the last one that I used.

Anna Otter and staff

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Bespoke Bureau is an unrivalled VIP Domestic Staff agency. They cut out the people you don’t want to hire and present you with a portfolio of amazing domestic staff to choose from. Very impressed! Thanks. D. A

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A wonderfully Bespoke Service that does exactly what it says, tailor makes your life. We hire our domestic staff with the Best Staff Agency in London. They also do our staff payroll services and sort out all our staff contracts. Use them, you’ll be pleased.

Best, Henrietta Kantaginy and family

 

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 Superb superb superb!!!! Sara sorted out the best housekeeper in London for me as well as offering me a great rate for future domestic staff that we hire. Im very pleased.

Best, Amanda Collins

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I was recommended to Bespoke Bureau via a good friend who has used them for ages. It was my first time of using a staffing agency in London and I was not 100% sure they would be able to help me with my household staffing as we have several homes and a complicated staff scenario. The team came to my house and sat down for 3 hrs and drafted a plan and then started searching for my ideal home staff. 6 weeks later we were sorted with the best housekeepers in London the best Nannies in London(we have 3) and also a chef, a driver and a house manager. The registration fee is a bit steep BUT we did get a free 3 hour consultancy session and then a 20 percent discount as we hired a group of ppl. They are well worth the money for peace of mind. Also, recently, one of our housekeepers has now decided to go back to her home country after spending a year with us and despite the fact that the guarantee period of the fee had run out, the Bespoke staff recruitment team found me an excellent replacement and we are very happy. Thank to the team at Bespoke Bureau. Mrs Linda M Lullingstone

 

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Wow! Richard my mother and I so enjoyed our stay in Italy.  The Spa was superb, thanks so much for arranging- we were treated like Royalty.
Sophie McKenna, Surrey

 

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The best staff agency in London.They have professional household staff for homes in the country as well as in central London. Me and all my friends use them for their fantastic housekeepers, experiended nannies, cheap au pair couples and our staff for dinner parties we have. Recommend this staff agency. Best, Fiona Mallen

Contact the Butler and Yacht School

We would love to hear from you so call us today: +44 (0) 2031670925 or email us on main@bespokebureau.com

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