Bespoke Bureau

Exclusive Butler and House/Estate Management Training Hotels


Bespoke Bureau is proud to introduce to you: The Bespoke British Butler & Nanny Academy for your unique 5 star Hotel setting. We train existing hotel staff, crèche workers, Front of House reception staff & Butlers to become the best of the best.

The Bespoke British Butler Academy is an award winning and exclusive Butler & Hotel Management school that can come to you or receive your staff at our 2 training sites in the UK.  We offer our clients the most exclusive training in the world and will ensure that your 5 Star Hotel staff will deliver a 10 Star service to match your Hotel’s great reputation.

We are experts in setting up Hotel Butler departments, Food and beverage departments as well as crèches and babysitting facilities.

We offer various length training modules, from 1 day up to 1 month depending on your time, schedule and budget. Our butler training programme which can be adapted to suit each individual property’s requirements is designed to train domestic butlers and live-in butlers for hotel and private homes to achieve the highest level of professional hospitality.

Each training subject is broken down into the smallest detail so that butler trainees understand and feel confident once they have achieved the highest standard. There is a mass amount of detail to be learned and so to ensure the trainee fully understands and is confident and competent in each subject, many of the subjects are taught using role play and practical hands-on tuition by experienced instructors. An important element of the training is to show how each department and individual member of staff affect the satisfaction, or otherwise, of every guest.

Butlers at a supervisory level are encouraged to attend so that they understand the goals and aims of their staff through role playing almost every scenario.



Morley old hall is our in house residential school where you can send your staff

Why train your staff with the British Butler training academy?

  • Our British Butlers and Childcare trainers are the finest and most experienced in the world. With over 500 years’ experience between the 15 of them, we offer a vast knowledge of the 5 star Hotel industry and domestic history of some of England’s and the rest of the world’s finest Stately Homes, Hotels and Estates. Our mission is to pass on to you, our knowledge of this wonderfully unique profession.
  • The British Butler training course belongs to the award winning, British Butler Academy (BBA) and the certificate is well known worldwide and is acknowledged as THE best Butler training school in the world.
  • Our Butler training offers the very highest private service that would be required by top society of today, managing and running their private residences and 5 star hotels and resorts.
  • We tailor make your training depending on your hotel’s unique ratings and we will make sure that your serviced stands out in front of the rest of the elite.
  • Flexibility. You can come to us and either train in London and/or one of the stately homes we use or we can come to your hotel.

Who trains with us?

  • 5 Star hotels and resorts turn to us for staff training, consultancy and recruitment.
  • Butlers, Crèche workers, Nannies, Housekeepers/Maids and Service minded people Anyone in the service industry who wishes to excel into one of the best in the world

Who are we?


Director and Founder: Sara Vestin Rahmani
Sara has a second to none reputation within the World’s Elite entrepreneurial and business community. Originally from Sweden, Sara came to work professionally in the UK in 1998 and quickly excelled in her executive career. In 2003 she started her first business and her success has boomed since then. Her services are very much sought after and Sara has won numerous business awards over the years. Sara sits on various executive committees as well as being chairperson for several children charities over the world. Sara also owns a number of successful businesses in the United Kingdom, all in the 5 Star service industries, including internationally reputable nanny/au pair agency & Nanny Academy Peek-a-boo Childcare and Cupcakes Nanny Agency.

Butler trainer: Robin Stuart
Robin’s career as a Butler stems back to the early 1980’s and he has worked in VIP Private Households such as VIP family estates, Royal palaces all over the world as well as on 5 star cruise ships, Hotels and very high end restaurants. All of Robin’s jobs have been in positions of responsibility, where maintaining these standards was of the upmost importance. Robin is a wonderful trainer who is able to offer our clients 5 start training in households and Hotels alike. Robin likes to be hands on and lead from the front. He believes in teamwork and feels this promotes staff loyalty and adaptability


Butler trainer: George Telford
Mr Telford, head butler is today one of our leading and most significant professional butlers with over 25 years of experience within the trade. He began his butler career in 1985 by working for a VIP family overlooking their 3 stately homes before continuing on to Butler/Steward Private Yachts. After this he worked for a Royal Middle Eastern family for a number of years and then onto the 5 star Hotel industry. Now George Predominantly teaches at our Butler school and is a popular choice for 5 Star hotels and Individuals like around the world as he is easy to understand and implements his personal touches and a lot of role play in his teaching.


 Butler trainer: Stephen Ford
Stephen ford is a well-known qualified professional Butler with over 20 years of experience in the industry. Stephen is he is a prime illustration of everything a butler needs to be. Starting his profession in the Royal Air Force in 1986, he excelled in the field before continuing as a butler in an English Manor House for a number of years. After this he went to work on 5 Star cruise ships supervising a multi-tasking team of 30 before moving on to NHW Russian and other Western VIP private families whose houses and budgets he managed.  Stephen’s obligation to professionalism and discretion are never compromised and this makes him one of the finest British Butlers there ever was.  Steve is one of our best trainers and gets booked up well in advance.

Tracy Matthews: Crèche/Nanny trainer:

Tracy has been qualified as a childcare professional for 27 years.

She has worked in a variety of settings including schools, nurseries and private families in the UK and all over the world.

She manages a team of staff and regularly delivers training to develop and enhance their knowledge.

Tracy is passionate about children’s care and education and feels that people who work with children should be highly qualified and experienced.

We have many more trainers available of equal standard. Once we have understood your training needs, we will tailor make a curriculum for you that will be delivered by the most suitable trainer for you.


Right now in the 5 Star Hotel market

There is a general misconception that Butlers are no longer sought after. We have a great waiting list of people and Hotels wanting to be trained by us and an even longer list of clients looking for qualified Butlers. Our typical client is either: a 5 Star Hotel, a HNW individual, celeb or high profile business person. The rich are hiring more and more and seem to have vast funds to spend. We find that a lot of them are investing in further properties due to the low prices in Europe and they need more and more staff to care for these homes. There certainly is no visible downturn amongst our clientele. Although the UK economy is not booming, the Middle East and Asia are. Also we find an ever increasing trend with Russians seeking British butlers for their UK homes and homes overseas properties.  Although the UK may not have the money here at the moment, we have unique and old traditions that are sought after overseas in countries where the economies are flourishing. Britain’s domestic staff and fine etiquette culture stretches back centuries. This culture is very exotic and truly trendy amongst the booming countries mentioned above. We also find that TV shows such as Downtown abbey and similar period dramas that are increasingly popular benefit our market. There is something special about the domestic staff hierarchy, vast country estates, riches and traditions that people with funds to pay for it can’t seem to resist. It goes with the territory of being rich and famous to have your own Butler and staff ‘underneath him/her’

History of the Butler
A butler is a domestic worker in a large household or a Hotel. A butler is historically male and in charge of male servants but these days he will often manage all staff, including the female staff. The butler had and still has the highest servant status and best pay. These days, in modern houses, we use titles such as house manager and estate manager. Modern day butlers are considered to be one of the most versatile domestic employees, as the role has evolved into a diverse range of quality services. The main role is a balance of management and liaison of services. The precise duties of the employee will vary to some extent in line with the title given, but perhaps more importantly in line with the requirements of the individual employer. Frequently a butler will assume a combination of roles, varying from head waiter, chef, valet, chauffeur to personal assistant, usually complimenting each role with ease and distinction. Consistent to all butler roles however, are the essential characteristics of refined discretion, dignity, perfection and excellence in service and standards. Today, female butlers are often required and make up for about 1/5 of the UK Butler population, i.e. 20% of the market. Bespoke Bureau has female Butlers that are very good. To be defined as a great Butler, you must possess a wealth of experience and/or formal education through butler schools for distinguished excellence.  With our Butler training you will be the best.

A good butler will have knowledge of or possess the following skills:


  • All types of Service including Silver, Butler, Russian, etc.
  • Hiring, managing, supervising and dismissing of domestic staff or Hotel Staff plus have a good knowledge of general housekeeping practices for guiding and training other staff. These should include: Care of antiques, Books , Curtains ,Pet care, Ceramics, Silver ,Food hygiene, Food preparation, Metalwork , Art work, Flowers, Table setting, Rugs, Linens, Houseplants, Menu Planning
  • Keeping employee records and understanding HR and Recruitment structures
  • Keeping household accounts and Budgets
  • Stock control, Valuations & Inventories
  • Liaising with contractors, suppliers and services 

A Bespoke Bureau Butler anticipates everything and overlooks nothing. He instinctively knows what to do and how to act in every situation. They are invisible yet always available. He knows who to meet and how to greet and when to disappear. Friendly but never familiar; they are the soul of discretion. Never flustered, a Bespoke Bureau butler remains composed at all times and always dresses immaculately. His/her every move is intuitive.

Bespoke Bureauand Peekaboo  in the Media:

Arabian Business meets with Vestin at the Yacht Academy


6 page story on Bespoke Butlers in the Jazeera Magazine by Sakhr Al-Makhadhi


The Global Post interviews Sara Vestin on Butlers

Washington DC and Chinese CCTV’s Richard Bestik visits Peek-a-boo

Tokyo TV News on Bespoke Bureau

Channel 4’s Brunch gets a visit from our Head Butler

CBS This morning reports on Bespoke Bureau

Paris Match Magazine speaks to Peek-a-boo

Swedish Dagens industri and PS tells about our success

Hotelier Middle East reports on Bespoke Bureau

The times report on the Modern Butler

Al Arabia News on our Nannies and Butlers

Arabian Business News reports on our Mid East Demand

Australia’s courier mail on Bespoke Bureau

The Daily Telegraph in Australia on Sara Vestin and Bespoke

News.com in Australia reports on London’s Finest academy

Adelaide Now reports on Butler Trends

Australian News talks to The bespoke Bureau

Daily Mail reports on Bespoke Bureau

Reuters TV pays a visit to our London Academy

New York based Alex Burton talks to Sara

Russian TVC news channel reports on the Butler School

CCTV in China visits the school

Spanish Elmundo reports on Bespoke

The Economist Oct 2012

Sky news Oct 2012

Independent Oct 2012

Bloomberg TV Jan 2012

BBC Breakfast Mar 2012


Butler trends in China

China’s demand from Bespoke Bureau

British Butlers on the rise

Sweden reports on their Native Sara and Bespoke

Women’s everything interviews Sara on her businesses

The Telegraph-Chinese  Nannies in the rise


Hotel Butler Department Training:

This course teaches all of the basic skills required for a hotel or resort to have an expertly-run Butler department.

The emphasis is on a good, solid skill set.

Whether you currently have a Butler department or want to install one, this course will establish the fundamental skills needed for your team to be successful.

But more importantly our program includes a “train the trainer” segment so that you can continue the process of improving the skills of your team on an on-going and cost effective manner.

The Bespoke Bureau Hotel Butler program is delivered on site at your hotel or resort. The course can be delivered in five full days or more effectively over two weeks with ten half days, allowing staff to continue with their duties.

Why choose the Bespoke Bureau Hotel Program?

In today’s economy, service can be the differentiating factor in choosing a

hotel. The Bespoke Bureau course comprises ten individual classes that cover

all of the practical skills needed to set your hotel apart and deliver

Butler service at the highest level. These classes include:

  • Setting the Scene in the General and Living Room areas
  • Setting the Scene in the Bedroom and Bathroom areas
  • First Impressions, Body Language and Guest Arrival
  • Grament Care and Laundry Protocol
  • Etiquette Best Practices for Room Service Table Setting Food and Beverage Service

Our program is designed to ensure that the level of training meets the service needs of the hotel.

The program can be tailored to the specific needs of individual hotels.

Hotel Service through the Bespoke Bureau’s eye

Hotel Service through a Bespoke Butler’s eye is a training program that equips frontline hospitality personnel – doormen, front desk clerks, housekeepers, room service, etc. – with the tools and knowledge that assists them to deliver stellar service with the same keen and comprehensive attention to detail that defines five-star butler service.

Hotel Service through a Bespoke Butler’s eye is the logical next step after

receipt of a ‘Mystery Shopper’ report.  You have the report.

Now what do you do?

For example:

The Bespoke Butler’s Eye:

  • provides the comportment and body language a doorman should have as guests are welcomed to your hotel
  •  polishes the language that a front desk clerk uses to check guests in and out of your hotel.
  • provides that extra attention to detail that elevates Room Service to In-Room Dining.
  • guides housekeepers to ensure that drapes are hanging neatly, clothes hangers are all facing in one direction and that turn-down service is flawless

In short, Hotel Service through a Butler’s Eye enhances the guest experience at each and every point of contact with hotel personnel.

Delivered on site at your hotel, Hotel Service through a Butler’s Eye© is an invaluable training method for hotels that are seeking to either gain or maintain a specific star or diamond designation. The Butler’s Eye increases guest satisfaction from arrival to departure by training staff to deliver a more cohesive and comprehensive approach to service.

Butler Training – Our Modules/Curriculum
(Please note: The below list is not exclusive. We can tailor make the above modules whichever way you want them done. We can add, edit or remove to your needs.)

The topics that are covered throughout the course include Etiquette, Managing and Recruiting Staff, Silver Service, Care of Antiques, Care of Fine Clothes, Presentation and Packing amongst many other modules. After successfully completing the course your staff will receive a Certificate for each successfully completed module.

The Life of a Butler

History and traditions, personal traits, personal and professional standards, service in detail.

Staff Management

Interviewing, hiring and firing, agency staff, employee handbooks and house rules, human resources and personnel issues, staff communications, time management.

Table Management

Setting tables and serving meals, styles of service, table manners, wines and champagnes, cigars, special celebrations.


Guest care

Perfecting your staff’s manners and etiquette towards your VIP and VVIP guests

 Laundry Management

Including linens and fine fabric care, clothing maintenance, ironing & pressing, dry-cleaning, product knowledge

 Valeting Skills

Dress codes, formal wear, purchasing and care of bespoke clothing and shoes, maintaining inventories and packing suitcases

Communication and cultural differences

Cultural differences, interpersonal skills, body language, remembering names and making conversation, telephone manners, personal presentation skills.

Etiquette & Protocol

Addressing persons of different cultures and titled persons, acquiring social confidence, social correspondence, common-sense good manners and consideration for others.

Wine, Champagne, Cigars
Work shop in wine tasting, matching food and wine, when to drink what and where to purchase fine wines and cigars


Below are a few examples of our hands on/role play scenarios of “old fashioned butling” that are popular:

Nr. Butler Scenario























































Welcoming guests and visitors.

Answering the Phone

The Importance of Keeping up Appearances

Understanding the guest’s wishes

Dealing with Guest Requests

Dealing with a Difficult guest

Entering a guest room

How (if) to accept a gratuity from a guest

How to address and treat guests

How to behave and get on with everyone

How to clean and prepare shoes.

Personal hygiene and appearance

How to give “Silver Service” vs “Butler Service” How

How to open a bottle of champagne.

How to pour wine and water at table

How to prepare and serve afternoon and high tea.

How to prepare and serve fresh fruit.

How to serve breakfast,  Food Hygiene

Dress Code

Staff Rotas

Being a Professional, Being Discreet

Booking Travel and Restaurants

How to serve dinner with great style and skill.

How to serve guests with refreshments.

Packing and unpacking a suitcase, preparing guest for travel

Cultural Differences and Communication

Welcoming guests and visitors.

Answering the Phone

The Importance of Keeping up Appearances

Understanding the guest’s wishes

Dealing with Guest Requests

Dealing with a Difficult guest

Entering a guest room

How (if) to accept a gratuity from a guest

How to address and treat guests

How to behave and get on with everyone

How to clean and prepare shoes.

Personal hygiene and appearance

How to give “Silver Service” vs “Butler Service” How

How to open a bottle of champagne.

How to pour wine and water at table

How to prepare and serve afternoon and high tea.

How to prepare and serve fresh fruit.

How to serve breakfast,  Food Hygiene

Dress Code

Staff Rotas

Being a Professional, Being Discreet

Booking Travel and Restaurants

How to serve dinner with great style and skill.

How to serve guests with refreshments.

Packing and unpacking a suitcase, preparing guest for travel

Cultural Differences and Communication

The Guest,  The Pantry and Menu Book.

The importance of check lists for all occasions

Role of the valet and ladies maid

Excelling as housekeeper + Laundry and Clothes Care

(Please note: The above list is not exclusive. We can tailor make the above modules whichever way you want them.

 We can add, edit or remove to your needs.)



Example of how we can run the modules:
(The below modules can run from half a day to 1 week depending on what level you want the students to learn and how much role play you want them to experience. The more the better)



Module 4
Excelling as housekeeper + Laundry and Clothes Care
– Daily and Weekly Tasks/Work sheets
– Time Management and Prioritising Work
–  Rotas
– The Cost of Fine Garments
– Drying Techniques
– Fabric Care
– Antiques and Fine Art
– Making Beds and Changing Sheets
– Turndown Service
– Polishing Wood and Care of Furniture
– The Different Types of Flooring
– Dusting
– Vacuuming and Sweeping
– Cleaning the Bathroom
– Wardrobe Management
– Folding and Sorting Clothes
– Hand Washing Clothes
– Washing Silk and Other Fine Clothing












Our modules:


Module 1-

Breast/Bottle feeding and weaning


-Role and responsibilities of a maternity nurse

-The process of lactation

-Breast feeding including latching, positioning and difficulties.

-Expressing/using pumps.

-Colic and reflux

-Bottle feeding

-First stages of puree and baby-led weaning

Module 2-

General New-born care


–       Getting new-born experience and working in people’s homes

–       Settling unhappy babies

–       Bathing and Changing nappies

–       Cord, skin and eye care

–       Swaddling

–       Sterilizing

–       The correct preparation of infant formula

–       Colic and reflux

–       Sudden Infant Death Syndrome (SID’s)

–       Illness and temperatures



Module 3-

Routine in New-borns


-Most popular types of routine

-On demand feeding

-How a routine changes in the first weeks/months

-Dropping milk feeds

-Establishing sleep routines

Module 4-

Sleep Training in babies


–       Understanding sleep cycle’s and how they change

–       Sleep associations and how to avoid them

–       Establishing sleep routines

–       Controlled crying



Module 5-

Baby Massage

-Give your child or your employer’s child the undisputed benefits of baby massage




What is the baby massage (Module 5)?

Baby massage is a century’s old traditions which can help mothers give their child the very best possible start in life – health, happiness, security and a feeling of being loved.

The physical benefits of infant massage are practically endless, but the immediate benefits include increased improved sleep duration, blood circulation, better muscle tone and deep relaxation, prevention of colic and other digestive disorders, brings about calmness through the reduction of the hormones that cause stress.

It is also important to know that infant massage is especially important in premature infants where the massage can be adapted to increase weight gain and prevent other complications. Infants with special needs also benefit greatly from regular massage.

Some benefits include or can include:

  • Helping to alleviate the symptoms of baby colic, teething, wind and constipation
  • Encouraging babies to sleep for longer periods
  • Helping to relax both you and your baby
  • Reducing post natal depression
  • Boosting a mother’s self-esteem and confidence
  • Strengthening the bond between father and child
  • Helping milk flow during breastfeeding

Come learn how to do baby massage with us. A popular course that will let you gain skills to perform baby massage on babies in your charge. You will get a lovely certificate in that will make you stand out of the crowd.

Our baby massage training courses are suitable for nannies, mums, maternity nurses and other childcare providers

The benefits of baby massage for both mother and baby are significant, impressive & undisputed and are widely endorsed by medical practitioners across the world.

So whether you wish to give your child the undisputed benefits of baby massage


Nanny training:


  • Are you very experienced but have no formal nanny training?
  • Are you looking for a high paid nanny role?
  • Do you want to refresh or update your childcare skills?

Then become a Qualified Nanny with Peek-a-boo. This is YOUR chance to shine

This is a sure way to increase your chances of getting on to the nanny career ladder and land yourself your dream job. The qualification certificate will look amazing in your CV or your portfolio.

The Maternity and Baby Academy’s Professional Nanny Certificate for Nannies.

The nanny Course curriculum is developed by devoted child care educators specializing in early childhood education and child development.  The intensive hands-on, 1-day training runs over 1 day and you will receive a Professional Nanny Qualification certificate after completion. Focuses on a variety of important child care topics from child health & safety, communication with child and parents, developing age appropriate activities etc.  Student nannies will learn care essentials for older infants, toddlers, and pre-schoolers, early school age including nutrition, handling tantrums, professionalism, education, redirecting, developing routines and healthy habits, positive reinforcement, potty training and more.


Receive a Professional Nanny Qualification Certificate after training in the areas below:

–       Child Health & Safety Awareness          

–       Early Childhood Development (6mos – 6yrs)

–       Engaging / Educational Activities for Kids

–       Essentials of older Infant, Toddler & Preschool Care

–       When to Call the Doctor, Handling Emergencies

–       Developing a Schedule & Routine

–       Transitioning / Re-Directing

–       Leadership / Being a Role Model

–       Toddler Potty Training and Hand Washing

–       Preventing and Handling Temper Tantrums

–       Preparing Nutritional Meals and Healthy Snacks

–       Preparing for Naptime/Bedtime

–       Coping with Separation Anxiety

–       Nanny Hand-outs & Resources

–       Professionalism and Nanny Job Responsibilities

–       Interview Skills, Resumes & Must-Know Tips

–       Play Dates, Outdoors and more…



Paediatric first aid course:


Course info:

The 1 day course is held on a monthly basis and is suitable for nannies and Aupairs plus over 8’s child minders who wish to register with Ofsted. All child-carers should renew their paediatric first aid training at least every 3 years. This course covers all the necessary requirements for registration on the Ofsted Voluntary register which many Nannies and Aupairs are now opting to do so that their employers can get tax credits. Your employer may well be willing to pay for your first aid certificate so check in with them.

The OCR required syllabus covers such topics as:

–       First Aid Priorities / Dealing with an Emergency

–       Choking

–       Resuscitation (CPR) – Child and Baby

–       Anaphylaxis

–       Bleeding and Shock

–       Burns & Scalds

–       Eye & Ear injuries

–       Fractures

–       Childhood illnesses including Meningitis and Febrile Convulsions




Course instructions:

  • The Course is held in our offices. Please enquire what floor when booking.
  • We have two slots: 9am-1pm and 2pm-6pm (Please make sure you arrive approximately at least ten minutes early to make sure you don’t miss the start.)
  • Lunch break when you can stay and network or go out and get food
  • We will provide snacks and coffee/tea.
  • Course participants are advised to wear comfortable clothing and we kindly request that you do not wear lipstick as this can stain the training manikins.
  • Please note that this event is non-refundable so please try and make sure you are actually able to attend on the date you book.




Contact us:



Blackwell House

1 Guildhall Yard

Near Bank

City of London


Phone:  +44 (0) 2031670926





The Academy’s Training Venues

The Bespoke British Butler School is the leading 5 star Butler training establishment devoted to the training of Butlers, Housekeepers & House Managers.

Our 2 week residential training courses in the countryside are held in Morley Old Hall

Our Stately home for the British Butler training.

“Morley Old Hall” provides both the venue for the training and accommodation for the participants. We arrange pick up and accommodation for your staff if you want to send them to us





For more information, please contact:

Bespoke Bureau
Phone:  +442031670926

Morley Old Hall

Morley Old Hall History is well documented in a number of reference books including Pam Boys’ “Beautiful Homes of Britain”, Pevsner’s “Buildings of England” and Burke’s “Guide to Country Houses”.

The house dates from the late 16th Century and was built by the Sedley Family who acquired the manor in 1545 and owned it until around 1790. The Hall is enclosed by an Anglo Saxon moat which was probably dug 700 years ago to make the walls for an earlier dwelling.

Ownership since 1790 has included Field Marshall The First Lord Ironside, who was Chief of the Imperial General Staff in May 1940 and Commander-in-Chief of Home Forces during the Second World War.

Other owners include Mrs Janet Shand Kydd, first wife of Peter Shand Kydd and stepfather of Diana, Princess of Wales. It is now owned by a private HNW individual who is good friends with Vestin Rahmani Rahmani and the Hall is used partly by the Bespoke British Butler School.Course dates are July the 8th 2013 for 2 weeks and various other dates over the year.

Your accommodation:

Morley Old Hall has three holiday cottages and two moat rooms on site available for students to enjoy the tranquility of the site and explore the grounds and nearby Norfolk Broads.

We have the following reduced priced guest accommodation available on the Estate for our trainees


35/night for a bed (shared in a cottage or moat room)

Link: http://morleyoldhall.net/

If you prefer to stay in Wymondham or a nearer village then you can book on your own. Plently of B & B ‘s available

For more information, please contact:

Bespoke Bureau

Phone:  +442031670925



2 days  Butler training:

Bespoke Bureau’s Butler Academy offers 2 day intense Butler courses and Housekeeper courses in central London.
Our 2 day intense training in London is held in our prestigous large offices in Guildhall Yard, Central London in a Listed building.

The courses are a great opportunity for domestic staff workers to refresh their skills and gain a professional qualification whilst liaising with other Housekeepers, House managers and Butlers. It is an intensive course that prepares you for the demanding job of working in both domestic and formal settings.

When on the course, you will learn the foundations of working as a Butler and Housekeeper such as Etiquette, Valeting, Silver Service, Butler service, Care of Antiques, Care of Fine Clothes, Presentation and Packing amongst many other subjects. It will not only help to prepare you for work as a housekeeper or butler but will also equip you with the skills to go above and beyond the call of duty at work as you will also learn how to train and recruit staff, manage rotas and deal with contracts.

Upon successful completion of the course you will be awarded with a Certificate for each successfully completed module in addition to a final certificate detailing that you have completed the full course. A qualification from Bespoke Bureau’s prestigious Butler Academy is sure to propel you in your current career and put you ahead of others in your profession.

Our previous students have a very high success rate in finding employment upon successful completion of the course and those that were already in employment have reported a marked increase in their wage.

Blackwell House:

Our 2 day intense training in London is held in our prestigous listed large offices in Blackwell House, Guildhall Yard, Central London in a Listed building.

Blackwell House is an elegant, highly characterful late Victorian, early Edwardian building situated on the corner of Guildhall Yard off Gresham Street in the heart of the City.

Situated within a few minutes walk of seven underground and main line stations including Bank, St Paul’s, Mansion House, Moorgate, Cannon Street and Liverpool St.

Furnished to a high standard with a traditional or modern feel, serviced offices and suites are available for one to ten people on seven floors accessible by stairs and an impressive antique lift.

Blackwell House, situated in Guildhall Yard, is named after Blackwell Hall, the woolmerchants’ medieval market place, which was transformed from a place of residence to a weekly ‘closed shop’ in 1396. The third version of the hall was demolished in 1822 with the decline of the woollen cloth market in London. This site has been at the centre of London Civic life since 1st century AD. The story starts with the Roman amphitheatre which was discovered and excavated in 1988. The outline of the amphitheatre arena has been set in the design of the new Yard’s surface, which can be seen from the Centre. Parts of the stone and tile walls of the amphitheatre have been preserved, for public access, within the basement of the Corporation of London’s new Art Gallery which has been built on the site of Blackwell Hall.




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Bespoke Bureau© 2012 | Blackwell House | Guildhall Yard | Near Bank City of London EC2V 5AE, UK

Telephone: +44 (0) 2031670926| sara@bespokebureau.com

Bespoke Bureau, Domestic Staff Agency London