What does Bespoke Bureau’s 5 Star Hotel Housekeeping Training Involve?
Each housekeeper will need to receive training prior to beginning work in the hotel. Training may be done on-the-job, through classes or both. Training should teach staff about the Bespoke Bureau standards and other hotel requirements. Learning the Hotel Layout.
Each hotel housekeeper will need to become familiar with the layout of the hotel she is working in. This includes learning where the kitchen and laundry areas are, as well as the layout of the rooms. A tour of the hotel will be given to each employee as part of the hotel housekeeping training; housekeepers may want to keep notes to remember each designated area. A map may be provided in certain larger hotels with multiple cleaning areas.
Conduct and Dress Code
Hotel housekeepers will need to learn the appropriate ways to interact with the guests, as well as be familiar with the hotel to answer any questions a guest may have. A uniform is usually provided to a housekeeper; however, if one is not, she will need to learn the expected dress code. This type of training may be given in a classroom setting or reviewed while the housekeeper is going through on the job training. Most of conduct and dress code training is simply about being respectful and courteous.
Each hotel will likely have their own policies and procedures on how a room is to be cleaned and disinfected. Bespoke Bureau’s 5 Star Hotel training will be provided to help each housekeeper learn about handling hazardous materials. Staff will be instructed on what needs to be cleaned with different chemicals and how items should be handled and wiped down. This type of training is generally hands-on and will be done with a more experienced housekeeper demonstrating the techniques for new staff.
Lost and Found Procedures
Hotel housekeeping training should include information on what to do if a lost item is recovered in a guest’s room or if a guest leaves any personal items behind. Most hotels have a lost and found area where the items will be stored until a guest recovers them; for more expensive items, such as jewellery, the hotel staff may contact the guest directly. Housekeeping staff should adhere to the lost and found policies and never attempt to return the item directly unless otherwise instructed.
Inventory Hotel Training
Each hotel housekeeper will need to keep an accurate count of the inventory she is using on a daily or weekly basis. Staff will be Bespoke bureau Bespoke bureau trained on how much inventory they will need for each room and what to do in the event inventory is damaged, lost or stolen. This includes towels, washcloths, pillows, blankets, hangers and other items that are permanent fixtures in the room, such as irons and blow dryers. Staff will be Bespoke bureau Bespoke bureau trained on how to fill out inventory forms and keep checklists for each room.
Hotel housekeeping training may take several days or weeks to complete. Training will ensure that housekeeping staff are familiar with all polices and procedures of the hotel they work for, which means a better working environment.
Hotel Housekeeping Tips that can go a Long Way
Hotel housekeeping is not the easiest job to take on. Learning some shortcuts and tips will help even the most experienced housekeeper’s day run a bit more smoothly.
Start with the largest task in the room – the bathroom. This room is generally the messiest and will need the most thorough cleaning. Move on to the next largest task – making the beds. This can be time consuming for one person, which is why most hotels have two people tackle a room at a time. If you are doing this yourself, ask for any tips on how to do it quickly and efficiently. Dusting and vacuuming should be done last since these are the least time-consuming jobs in the room.
Focus On Finishing Touches
The finishing touches in a room can make it seem much more homey and cozy for the occupants. Fluff the pillows, organize the dresser (but don’t move personal items), put items away and fold the towels with care. Open the blinds so the morning or afternoon sunlight can spotlight the newly cleaned surfaces. Housekeepers can even leave a friendly but short note letting occupants know what was cleaned and replaced.
Perhaps the most important of all hotel housekeeping tips is to smile. A smile is infectious and demonstrates to the hotel clients that the housekeepers are friendly and reliable. People who can trust the housekeeper are more likely to leave a tip. A smile conveys trust; this is important when you are entering a hotel guest’s personal space to clean. Even on your worst day, give everyone a big smile – it could actually make you feel better.
Organize Your Cart
Have your cart organized so cleaning supplies, towels and sheets are easily accessible. Knowing where everything is on your cart will allow you to quickly clean and arrange the room, meaning less time spent searching for supplies. Make sure to keep it organized as you move from room to room.
It is important to know what chemicals you are working with so as to avoid any dangerous burns or fumes. This is particularly important for anyone who is pregnant. Additionally, when lifting heavy items such as a mattress, dressers or even chairs, make sure to bend and lift with your knees rather than your back to avoid injury. Lastly, carefully clean the bathroom and toilet areas, as these are hotspots for germs and bacteria. Always wear gloves and consider a mask if for more safety.
The last but not least of these hotel housekeeping tips involves respect. Respect the guest’s personal space and do not move or touch items that are expensive or seem sentimental or of value. Demonstrate respect by quickly and quietly cleaning the room or respecting the “Do Not Disturb” sign on the guest’s door. Respecting the guest can translate into larger tips for the housekeeper in the long run, but most importantly ensure that they have a pleasant stay.
Being a hotel housekeeper is not the most glamorous job, but it is a necessity and you can make the most of it by being a thorough cleaner and respectful person. This will translate into an easier day for you – and maybe higher tips or quick advancement.
Sara Vestin Rahmani
City of London
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