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Hotel Staff Training

Welcome to Bespoke Bureau’s courses for hotel staff. We offer an excellent range of theoretical and practical (hands on) Hotel staff training courses. 

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We can come to you or you can send your staff to us.

You will receive the latest training from our most experienced Butler and 5 Star Hotel service trainer tutors.

Our ranges of Hotel staff service courses are available across the globe and we also provide hotel staff training courses to suit individual needs.

Hotel Butler training

This Bespoke Academy programme is tailor-made to develop a butler department or a team of Butlers for a 5 star Hotel or Resort in order for them to establish perfect skills to deliver a 7 star service to all guests and visitors with utmost finesse and confidence.


How does Bespoke Butler training for Hotels work?

We use theory as well as hands on/practical learning including role play where the students can learn how to handle all aspects of traditional as well as modern butler service. The modules can be selected and combined individually, and can be tailored to fit particular corporate needs or the Hotel/company objectives.

Who is it for?

This programme is designed for existing Butlers, maids/Hotels managers their Assistants and those newly appointed to their positions.

What will you learn?

The overall objective of the Butler department training Programme for Hotels is to develop the performance of the Butler Team in the following critical areas of operation:

Concierge skills – handling of business and personal travel arrangements, knowledge of tours, tourist attractions, local businesses, venues and special events, offering solutions or recommendations.

Communication skills – Within the team, with guests including cultural awareness and interpersonal communication.

Food and Beverage skills – all F&B Butler service skills required including drinks service, room service skills and essential F&B background knowledge.

Housekeeping and Valet skills – Standards of room, suite and villa presentation and all aspects of valet services, including packing and unpacking.

The aim of the training is to get all Butler students to understand their role and the requirements to successfully perform all their duties as a 7 star Butler. All participants will be assessed (if requested by you) and deemed competent to fulfil all duties expected by VIP clients and guests standards of 5 star Hotels.

How long is the Butler Hotel training for?

The programme is tailor made specifically for each individual property depending on size, staff and services to be provided.
Generally our bespoke Hotel Butler Training will take between 5 – 14 days but you get to decide and we will come to you.

What are the benefits of Bespoke Butler Training for Hotels?

The Butler participants will gain skills, expertise and confidence to provide a seamless butler service to the required and expert standard and your guests will be happy.

What can you expect?

The Butler department Hotel training we offer is very interactive and full of role play and fun. The trainees will genuinely enjoy the training and being put through their paces. It will give your Hotel Butler staff gain the confidence they need to meet and exceed your guest’s expectations.

Enquire about dates and location with us.

Courses and Training

As the name of our company suggests (Bespoke Bureau), we are flexible and can tailor make training courses, workshops and troubleshoot sessions to meet your hotel or property’s individual needs and requirements.

Butler troubleshooting for Hotels

Bespoke Bureau provides personalised consultancy reviews of existing housekeeping and Butler departments at your hotel in order to identifying potential problems you may have and improve them to perfection.

Setting up a Butler or Housekeeping Department

The Bespoke Bureau Butler departments will manage or assist with the setting up of the Butler department or housekeeping/maid department of your hotel at the pre-opening phase or complete a full hotel opening.

As you wish

Please take a look through this website or call our team today on   +442031670926 to find out more about the range of hotel staff training courses we offer.

Contact the Butler and Yacht School

We would love to hear from you so call us today: +44 (0) 2031670925 or main@bespokebureau.com or email us on  for a full calendar of our Butler course, Housekeeper courses, Silver service training courses, Yacht interior crew courses and First Aid courses for domestic staff in London, France and China.

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