Tags

, , ,


 Hotel Senior Management training course and Butler Training Courses in China

This is what we will teach you:

 The Life of a Butler– History and traditions, personal traits, personal and professional standards, service in detail.

Staff Management- Interviewing, hiring and firing, agency staff, employee handbooks and house rules, human resources and personnel issues, staff communications, time management.
House Management-Technical skills,setting routines and schedules, defining and setting standards, purchasing.
Table Management- setting tables and serving meals, styles of service, table manners, wines and champagnes, cigars, special celebrations.
Laundry Management- including linens and fine fabric care, clothing maintenance, ironing & pressing, dry-cleaning, product knowledge.
Valeting Skills-Dress codes, formal wear, purchasing and care of bespoke clothing and shoes, maintaining inventories and packing suitcases.
Communication-cultural differences, interpersonal skills, body language, remembering names and making conversation, telephone manners, personal presentation skills.
Etiquette & Protocol-Addressing persons of different cultures and titled persons, acquiring social confidence, social correspondence, common-sense good manners and consideration for others.
Cooking-Balancing food and wine, menu planning and record keeping, speed-cuisine, quality control, “the Chef’s night off”.
Miscellaneous-From traveling with your employer to relocating the household, chauffeuring techniques, security, character building and more, much more.

We train you in all the aspects of butling and house management

 

 

酒店高级管理人员培训课程,并巴特勒训练班

这就是我们将教你:

 

详细的巴特勒的历史和传统,个人特质,个人和专业水准,服务生活。
员工管理 - 访,雇用和解雇,机构的工作人员,员工手册和内部规则,人力资源和人事问题,员工沟通,时间管理。
内务管理技术技能,设置程序和时间表,定义和设置标准,采购。
表管理设置表及饭前服,款式的服务,餐桌礼仪,葡萄酒和香槟,雪茄,特殊庆典。
洗衣管理,包括床单和精致的织物护理,服装的保养,熨烫及压延,干洗,产品知识。
代客技能的着装规范,定制的服装和鞋,库存维护和包装旅行箱的正式服装,采购和照顾。
通讯文化的差异,人际关系技巧,身体语言,记住别人的名字和谈话,电话礼仪,个人演讲技巧。
礼仪协议寻址不同的文化和标题的人,获得社会信心,社会对应,良好的礼仪常识和为他人着想的人。
烹饪平衡食物和酒,菜单规划和记录保存,速度美食,质量控制, “厨师之夜” 。
杂项 - 从您的雇主搬迁家庭旅行,接送技术,安全,品格和更多,更多。

我们培养你的butling和内部管理的各个方面

 

British Butler Academy China

By the end of this course you will:
•培训结束后:
–Be a pro-active, self-motivated, flexible and service orientated professional.
–您将成为积极主动、自我激励、灵活机智、注重服务的专业人士。
–Have developed an exceptional attitude to service.
–形成特殊的服务理念
–Be equipped mentally to face a range of challenges head on with an appropriate and positive response that puts the client first.
–为面对各种挑战做好充分的思想准备,把客户放在首位,积极恰当的作出反应
–Have developed the ability to go above and beyond all guest expectations.
–有能力提供超出客人期望值的服务
–Understanding and appreciate  the traditional role -present and future – of a professional butler, and;
–了解并欣赏专业管家的传统职能(包括现在和将来)
–Understand the concept of what it takes to provide outstanding service.
–了解提供卓越服务的理念
Bespoke Bureau-British Butler Academy China-Copyright
Contact the domestic Staff and Butler training agency:
The domestic staff and Butler training academy would love to hear from you so call us today: +44 (0) 2031670925 or email us on main@bespokebureau.com

 

Advertisements