Tags

, , ,


Bespoke Bureau is proud to introduce to you: The Bespoke British Butler & Nanny Academy, for your unique 5 star Hotel setting. We train existing hotel staff, crèche workers, Front of House reception staff & Butlers to become the best of the best.

The Bespoke British Butler Academy is an award winning and exclusive Butler & Hotel Management school that can come to you or receive your staff at our 2 training sites in the UK.  We offer our clients the most exclusive training in the world and will ensure that your 5 Star Hotel staff will deliver a 10 Star service to match your Hotel’s great reputation.

We are experts in setting up Hotel Butler departments, Food and beverage departments as well as crèches and babysitting facilities.

British butler Academy

Butler Teacher giving Butler student her certificate

We offer length training module, from 1 day up to 1 month depending on your time, schedule and budget. Our butler training programme which can be adapted to suit each individual property’s requirements is designed to train domestic butlers and live-in butlers for hotel and private homes to achieve the highest level of professional hospitality.

Each training subject is broken down into the smallest detail so that butler trainees understand and feel confident once they have achieved the highest standard. There is a mass amount of detail to be learned and so to ensure the trainee fully understands and is confident and competent in each subject, many of the subjects are taught using role play and practical hands-on tuition by experienced instructors. An important element of the training is to show how each department and individual member of staff affect the satisfaction, or otherwise, of every guest.

Butlers at a supervisory level are encouraged to attend so that they understand the goals and aims of their staff through role playing almost every scenario.

 

 

Morley old hall is our in house residential school where you can send your staff

 

Why train your staff with the British Butler training academy?

  • Our British Butlers and Childcare trainers are the finest and most experienced in the world. With over 500 years’ experience between the 15 of them, we offer a vast knowledge of the 5 star Hotel industry and domestic history of some of England’s and the rest of the world’s finest Stately Homes, Hotels and Estates. Our mission is to pass on to you, our knowledge of this wonderfully unique profession.
  • The British Butler training course belongs to the award winning, British Butler Academy (BBA) and the certificate is well known worldwide and is acknowledged as THE best Butler training school in the world.
  • Our Butler training offers the very highest private service that would be required by top society of today, managing and running their private residences and 5 star hotels and resorts.
  • We tailor make your training depending on your hotel’s unique ratings and we will make sure that your serviced stands out in front of the rest of the elite.
  • Flexibility. You can come to us and either train in London and/or one of the stately homes we use or we can come to your hotel.

 

Who trains with us?

w  5 Star hotels and resorts turn to us for staff training, consultancy and recruitment.

w  Butlers, Crèche workers, Nannies, Housekeepers/Maids and Service minded people

w  Anyone in the service industry who wishes to excel into one of the best in the world

 

 

 

Who are we?

Director and Founder: Sara Vestin Rahmani
Sara has a second to none reputation within the World’s Elite entrepreneurial and business community. Originally from Sweden, Sara came to work professionally in the UK in 1998 and quickly excelled in her executive career. In 2003 she started her first business and her success has boomed since then. Her services are very much sought after and Sara has won numerous business awards over the years. Sara sits on various executive committees as well as being chairperson for several children charities over the world. Sara also owns a number of successful businesses in the United Kingdom, all in the 5 Star service industries, including internationally reputable nanny/au pair agency & Nanny Academy Peek-a-boo Childcare and Cupcakes Nanny Agency

 

Butler trainer: George Te

Mr George, head butler is today one of our leading and most significant professional butlers with over 25 years of experience within the trade. He began his butler career in 1985 by working for a VIP family overlooking their 3 stately homes before continuing on to Butler/Steward Private Yachts. After this he worked for a Royal Middle Eastern family for a number of years and then onto the 5 star Hotel industry. Now George Predominantly teaches at our Butler school and is a popular choice for 5 Star hotels and Individuals like around the world as he is easy to understand and implements his personal touches and a lot of role play in his teaching.

Crèche/Nanny trainer: Tracey matthews

 

We have many more trainers available of equal standard. Once we have understood your training needs, we will tailor make a curriculum for you that will be delivered by the most suitable trainer for you.

 

Right now in the Butler market

There is a general misconception that Butlers are no longer sought after. We have a great waiting list of people and Hotels wanting to be trained by us and an even longer list of clients looking for qualified Butlers. Our typical client is either: a 5 StarHotel, a HNW individual, celeb or high profile business person. The rich are hiring more and more and seem to have vast funds to spend. We find that a lot of them are investing in further properties due to the low prices in Europe and they need more and more staff to care for these homes. There certainly is no visible downturn amongst our clientele. Although the UK economy is not booming, the Middle East and Asia are. Also we find an ever increasing trend with Russians seeking British butlers for their UK homes and homes overseas properties.  Although the UK may not have the money here at the moment, we have unique and old traditions that are sought after overseas in countries where the economies are flourishing. Britain’s domestic staff and fine etiquette culture stretches back centuries. This culture is very exotic and truly trendy amongst the booming countries mentioned above. We also find that TV shows such as Downtown abbey and similar period dramas that are increasingly popular benefit our market. There is something special about the domestic staff hierarchy, vast country estates, riches and traditions that people with funds to pay for it can’t seem to resist. It goes with the territory of being rich and famous to have your own Butler and staff ‘underneath him/her’

 

A Bespoke Bureau Butler anticipates everything and overlooks nothing. He instinctively knows what to do and how to act in every situation. They are invisible yet always available. He knows who to meet and how to greet and when to disappear. Friendly but never familiar; they are the soul of discretion. Never flustered, a Bespoke Bureau butler remains composed at all times and always dresses immaculately. His/her every move is intuitive.

 

 

Hotel Butler Department Training:

 

This course teaches all of the basic skills required for a hotel or resort to have an expertly-run Butler department.

The emphasis is on a good, solid skill set.

 

Whether you currently have a Butler department or want to install one, this course will establish the fundamental skills needed for your team to be successful.

But more importantly our program includes a “train the trainer” segment so that you can continue the process of improving the skills of your team on an on-going and cost effective manner.

 

The Bespoke Bureau Hotel Butler program is delivered on site at your hotel or resort. The course can be delivered in five full days or more effectively over two weeks with ten half days, allowing staff to continue with their duties.

 

 

Why choose the Bespoke Bureau Hotel Program?

In today’s economy, service can be the differentiating factor in choosing a

Hotel. The Bespoke Bureau course comprises various individual classes that cover

all of the practical skills needed to set your hotel apart and deliver

Butler service at the highest level. These classes include:

  • Setting the Scene in the General and Living Room areas
  • Setting the Scene in the Bedroom and Bathroom areas
  • First Impressions, Body Language and Guest Arrival
  • Garment Care and Laundry Protocol 
  • Etiquette Best Practices for Room Service Table Setting Food and Beverage Service

 

Our program is designed to ensure that the level of training meets the service needs of the hotel.

The program can be tailored to the specific needs of individual hotels.

 

Contact Us

 

Main Office

Bespoke Bureau
Blackwell House
Guildhall Yard
Near Bank
City of London
EC2V 5AE
England

Main phone: +44 (0) 2031670925
Main email: main@bespokebureau.com

Opening hours:
Monday – Friday 9am – 5pm

Ask for the person you are meeting at the reception but only after agreed appointment or we will not allow you access.

Please do not show up un-announced as we are often busy and we would like to offer all clients and candidates you a peaceful meeting with usImage

We have two small dogs with us some days so if you are scared or allergic then please advise us beforehand and we will try and make arrangements for you.

 

 

 

Butler Training – Our Modules/Curriculum
(Please note: The below list is not exclusive. We tailor make the above modules whichever way you want them done. We can add, edit or remove to your needs.)

The topics that are covered throughout the course include Guest Etiquette, Front house etiquette and professionalism, Guest care, Service, Professionalism, Presentation and many other modules. After successfully completing the course your staff will receive a Bespoke Bureau world renowned Certificate

 

To how be the best of the best
Professionalism, personal hygiene, etiquette, mannerism, perfectionism and how to stand out and offer the highest standard at all times

The Life of a Butler

History and traditions, personal traits, personal and professional standards, service in detail. 

 

Staff Management

Interviewing, hiring and firing, employee handbooks and hotel rules, human resources and personnel issues, staff communications, time management.

 

 Table Management

 Setting tables and serving meals, styles of service, table manners, wines and champagnes, cigars, special celebrations.

 

Guest care

Perfecting your staff’s manners and etiquette towards your VIP and VVIP guests

 Laundry Management

 Including linens and fine fabric care, clothing maintenance, ironing & pressing, dry-cleaning, product knowledge

 

 Valeting Skills

 Dress codes, formal wear, purchasing and care of bespoke clothing and shoes, maintaining inventories and packing suitcases

 

 Communication and cultural differences

 Cultural differences, interpersonal skills, body language, remembering names and making conversation, telephone manners, personal presentation skills.

 

 Etiquette & Protocol

 Addressing persons of different cultures and titled persons, acquiring social confidence, social correspondence, common-sense good manners and consideration for others.

 

Wine, Champagne, Cigars
Work shop in wine tasting, matching food and wine, when to drink what and where to purchase fine wines and cigars

British butler Academy

Contact Us

 

Main Office

Bespoke Bureau
Blackwell House
Guildhall Yard
Near Bank
City of London
EC2V 5AE
England

Main phone: +44 (0) 2031670925
Main email: main@bespokebureau.com

Opening hours:
Monday – Friday 9am – 5pm

Ask for the person you are meeting at the reception but only after agreed appointment or we will not allow you access.

Please do not show up un-announced as we are often busy and we would like to offer all clients and candidates you a peaceful meeting with us

We have two small dogs with us some days so if you are scared or allergic then please advise us beforehand and we will try and make arrangements for you.

Advertisements