Tags

, , ,


培训课程以及包含内容Image

The Bespoke Bureau (英国大管家协会)在奢侈管理市场上为您提供最全面和最权威的培训课程.

我们的课程并非只是局限于我们下面所列出的 5 星级课程。我们可以根据客人或者合作伙伴的要求量身定制

培训课程所包含的内容。

管家培训/家居以及房产管理培训 14-21 天

经典短期加强培训类课程设置安排如下

这个课程的目标是教授学生如何成为最高等级的管家, 同时在这个课程中我们将为所有学院提供除了基本知

识以外的亲身实践培训。

国际知名的我们的代表课程包含内容为:

– 管家的角色,住宅以及清洁服务生管理人员角色

The Role of the Butler, Housekeeper and House Manager

– 服务家庭中成员的等级分析

Household hierarchy

– 迎接客人礼仪

Greeting Guests

– 基本礼仪和制度

General House Etiquette, Protocol

– 应该做与不应该做

Do’s and don’ts

– 个人卫生于着装规定

Personal Hygiene and Dress Code

– 雇主的期望值/如何专业话服务

Employer Expectations/ Professionalism

– 文化差别以及交流

Cultural Difference and Communication

– 雇主企业或个人的规定,如何遵守

House Rules, How to behave

– 在雇主和客人面前如何着装以及对话

How to dress and speak to the employers and guests.

-如何迎接客人,如何完成客人需求令其感到宾至如归和受到欢迎和尊重

How to greet guests, How to attend to the needs of the guest and make them feel welcome.

– 管家储备以及管家需要检查项目列表

The Butler Pantry, The Butler check list

– 如何根据餐饮的特色配置餐具

How to make trays for various meals.

-如何为特别的场合和活动准备并配置相应的午餐或晚宴

How to preparing the Dining room for Luncheon and Dinner and other parties/occasions

– 如何斟酒点烟

The serving of wines Port and cigars.

– 熟练主要职责

Toast mastering duties

-住宅安全以及报警系统管理

House Security/Alarms

– 协助客人/雇主购物以及送货服务

Shopping and Deliveries

– 器具使用以及其供应,检查库存和制作报表

Tools and Supplies, Stock Keeping and Inventory

-制作和管理记录报表,时间管理

Keeping a Log Book, Time Management

– 预算

Budgets

-为雇主招聘员工,中间人的角色,制作合同

Hiring staff, the Agency Role, Contracts

– 制作并安排员工工作时间表,管理并培训员工

Staff Rota, Managing and Training of Staff

-向雇主或家中男女主人汇报

Reporting to the Lady/Gentleman of the House

– 电脑,手机以及相关系统的使用

Computer/Blackberry/Outlook

– 电子系统的安保以及密码设置

Protection and Passwords

-每日和每周的目标计划,按照工作的重要性安排完成次序

Daily and Weekly Tasks, Prioritising Work

– 随传随到的重要性

The Importance of Keeping up Appearances

– 了解雇主的期望值和要求

Understanding the Employer’s Wishes

– 卫生整洁的重要性

The Importance of Hygiene

– 如何处理客人的要求

Dealing with Guest Requests

-如何对待不同的客户,处理不同情况下的问题

Dealing with a Difficult Client, Dealing with a difficult Situation

– 客人离开是的礼仪

Guest Departure Etiquette

-如何提供早餐和晚餐以及其他服务(包含特色/特殊场合餐饮服务)

Breakfast service, dinner service and all other services( including silver service)

Image私人助理服务课程 (2-7 天)

– 个人助理或者男女仆的角色 Role of the valet and ladies maid

– 如何保持随时警醒以及了解客人/雇主需要 Keeping in the Loop

– 为雇主/客人获取递送并展示服装 Presenting Clothes

– 作好每日/周计划 Planning the Day/Week

– 随时准备跟随雇主出差 Preparing for Travel

– 如何护理服装 How to Protect Clothes

– 如何打包行李 Packing a Suitcase

– 保持谨慎和专业的服务 Being a Professional, Being Discreet

– 为雇主预定旅行或饭店 Booking Travel and Restaurants

– 为/陪同雇主进行服装选购 Shopping for Clothes

– 为雇主办理报纸的购买或预定 Buying and Subscribing to Newspapers

-保持警惕,并随时观察周围环境与人员 keeping an Eye Out

– 为雇主做鞋子保养 Shoe Polish and Care

– 个人助理/语言翻译等工作 PA/Concierge Work

庆典以及特殊场合服务/餐饮服务培训课程( 2-7 天)

-酒宴服务 Banqueting service

– 庆典服务(英式服务)Silver Service (English Service)

–  管家服务(法式服务)Butler Service (French Service)

–  苏联式服务 Russian Service

– 不同国家服务形式的方法的区别 The Difference Between the Different Types of Service

– 酒席桌子的装饰以及餐具的摆放 Setting a Table

– 根据酒宴或庆典的地点和特色安排桌子的摆放和装饰 Table Presentation (Mise en Place)

– 如何确保酒杯,餐具保持清洁明亮 Keeping Glasses, Cutlery and Plates Polished

– 客人到场欢迎礼仪 Guest Arrival Etiquette

– 室外帐篷式酒会/庆典服务礼仪 Canapé Service Etiquette

– 如何处理和为宾客添加红酒 Serving Wine

– 如何处理和为宾客添加香槟 Serving Champagne

– 如何处理和为宾客添加咖啡 Serving coffee

-如何安排下午茶 Afternoon tea service

-如何确保桌子以及桌布保持清洁 Keeping the Table and Cloth clean

– 如何斟放咖啡 Serving Coffee

– 客人离开欢送礼仪 Guest Departure Etiquette

家政服务/星级酒店卫生服务培训课程(2-14 天)

-古董以及艺术品鉴赏和护理 Antiques and Fine Art

-如何为客户更换床上用品以及铺床 Making Beds and Changing Sheets

– 如何为客户的衣领进行清洁和保养服务 Turndown Service

– 家私抛光服务 Polishing Furniture

– 不同地板/瓷砖/大理石/地毯清洁和护理 The Different Types of Flooring

– 打扫灰尘 Dusting

– 吸尘或打扫 Vacuuming and Sweeping

-洗手间清洁 Cleaning the Bathroom

保洁员/个人助理随从培训课程 2-14 天

以下科目均包含在课程之中,额外科目可以根据客户需要添加-Understanding Personal Hygiene & Sanitation

-当日清洁用品和工具的需求以及检查 Cleaning tools required for the house of today

-化学类和非化学类清洁工具 Cleaning products both chemical and non-chemical

-如何最好的完成清洁工作,以及清洁工作要领 Cleaning technique’s to include best practices and “How To”

-如何处理特殊材质物品和表面,例如木质家私,不锈钢物品,陶瓷,浴室玻璃,窗帘等

Dealing with specialty surfaces such as wood cabinetry, stainless steel, ceramic,  shower doors, blinds

-如何与雇主以及其他员工进行沟通 Communication with employers and other staff

-如何清洁从易碎品到普通表面的灰尘 How to correctly dust anything from delicate to everyday surfaces

-如何清洁特别物品,例如古董,艺术品,书籍,绸缎,雕塑,油漆或画了图画的精心装修墙面,水晶灯以及

特殊的地毯

Dealing with specialty items such as antiques, art, books, drapery’s, sculptures, painted and wallpapered walls, chandeliers and rugs

-时间管理 Time management

-现代清洁人员的角色 The role of the modern Housekeeper

-保持房间的清洁要求等级 Maintaining House Standards

-古董以及艺术品 Antiques and Fine Art

-如何铺设床上用品 How to properly lay a bed

– 如何铺床以及更换床上用品,衣领清洁服务 Making Beds and Changing Sheets, Turndown Service

– 家私抛光 Polishing Furniture

– 各类不同类型地板处理 The Different Types of Flooring

– 清理灰尘,洗尘,打扫 Dusting, Vacuuming and Sweeping

-清洁洗手间,清洁厨房 Cleaning the Bathroom, Cleaning the kitchen

最佳保洁员,洗衣房员工,以及服装保养员工培训

– 每日以及每周的目标和设计 Daily and Weekly Tasks

– 时间管理以及安排工作次序 Time Management and Prioritising Work

– 值班安排 Rotas

– 高级服装的价值 The Cost of Fine Garments

– 干洗技巧 Drying Techniques

– 纺织品护理 Fabric Care

-服装间/衣柜管理 Wardrobe Management

– 如何折叠以及分类衣物 Folding and Sorting Clothes

– 手洗服装 Hand Washing Clothes

– 丝绸清洗 Washing Silk

管家培训集训短期压缩课程(2-7 天)

可在以上所列出的科目中选择。

Image5 星级酒店培训课程 5-21 天

  • 酒店门童以及保安培训 Front of house training
  • 酒店前台培训 Reception
  • 酒店房间保洁服务人员培训 Room attendants
  • 酒店餐饮人员培训 Food and Beverage training
  • 酒店送餐服务人员培训 Room service training
  • 酒店礼仪以及规定 Etiquette and protocol
  • 酒店个人卫生培训 Personal Hygiene

私人或上午飞机空中服务人员培训 5-14 天

  • 一线空服人员培训 Front of cabin training
  • 咖啡以及制作培训 Barista/Coffee training
  • 红酒以及香槟斟酒以及服务培训 Wine and Champagne service
  • 如何为客人提供食品 Food service
  • 个人清洁培训 Hygiene training
  • 健身培训 Finesse
  • 个人外观培训 Presentation
  • 个人礼貌用语培训 Mannerism
  • 礼仪培训 Etiquette 
  • 鸡尾酒制作 Cocktail making
  • 房间保洁人员培训 Room attendants
  • 餐饮制作人员培训 Food and Beverage training
  • 房间送餐服务人员培训 Room service training
  • 私人游艇管家培训 5-14 days
  • 游艇一线服务人员培训 Front of boat training
  • 咖啡以及制作培训 Barista/Coffee training
  • 红酒以及香槟斟酒以及服务培训 Wine and Champagne service
  • 鸡尾酒制作 Cocktail making
  • 房间保洁人员培训 Room attendants
  • 餐饮制作人员培训 Food and Beverage training
  • 房间送餐服务人员培训 Room service training
  • 纯正英式英语语音培训
  • 学习如何讲纯正的英式口音的英语 Learning the perfect British accent
  • 如何让客人感受到象真正英国贵宾式的礼遇 Sound like Brit
  • 学习如何正确的交流 Learn the correct way to communicate
  • 学习按照英国西斯敏斯特要求的服务标准服务 Learn service terms that VIP westerners will expect at service

礼仪学习

英国礼貌行为 British Manners

英国 Elite 礼仪 British Elite  etiquette

英国方式 The ‘British’ Way

贵宾/ 明星服务

Develop your VIP and Celeb skills and professionalism needed for any high end service approach. 

Use these skills to gain promotions in work and have a greater confidence in interviews and networking.

烹饪学习:

基础烹饪培训,一级证书,1-2 天 Level 1 cooking incl food hygiene, basic meals 1-2 days

家庭以及员工烹饪培训,2 级证书,1-2 天 Level 2 family cooking and cooking for the staff 1-2 days

高级烹饪培训。1-2 天 Level 3 advanced cooking 1-2 days

儿童保姆培训课程(1-14 天)

针对儿童健康与安全的意识 Child Health & Safety Awareness

早期儿童教育发展(6 个月-6 岁)Early Childhood Development (6mos – 6yrs)

与儿童互动/游戏 Engaging / Educational Activities for Kids

学龄前儿童应注意问题和看护 Essentials of older Infant, Toddler & Preschool Care

如何联系医生处理紧急情况 When to Call the Doctor, Handling Emergencies

如何建立儿童的生活习惯和作息时间 Developing a Schedule & Routine

如何引导儿童 Transitioning / Re-Directing

如何给儿童作出好的模范榜样 Leadership / Being a Role Model

如何训练学龄前儿童自己洗手和戒掉尿不湿 Toddler Potty Training and Hand Washing

如何对待发脾气以及无理取闹时段的儿童 Preventing and Handling Temper Tantrums

如何烹饪健康饮食和零食 Preparing Nutritional Meals and Healthy Snacks

如何安排儿童的休息和睡觉时间 Preparing for Naptime/Bedtime

如何处理儿童与父母分开时的不安情绪 Coping with Separation Anxiety

儿童保姆的技巧和资源 Nanny Hand-outs & Resources

理解儿童保姆的专业含义和职责 Professionalism and Nanny Job Responsibilities

面试技巧,简历写作知道 Interview Skills, Resumes & Must-Know Tips

室外游玩,游戏时间等等。。。Play Dates, Outdoors and more…

这个培训既针对已经在职的有经验的保姆,同时也针对,没有经验的保姆,临时看护,幼稚园阿姨,学龄前

儿童护理等。课程为英语教学。本课程为非医疗性儿童护理课程。本课程对于在职保姆或幼稚园老师尤为适

用。这个课程远远超出普通儿童保姆与看护的知识范围。学位有限,需要提前预定。

通过于儿童的互动课程,学习如何安全的教育和照顾看管儿童。This training is for both experienced and inexperienced Nannies, Au Pairs, Babysitters, Child Care Providers, Daycare Teachers, or anyone who will care for young toddlers thru early school age children professionally. Classes are held in English.  This class is a non-medical child care class and will not prepare for work in a medical facility.  This course is appropriate for those currently working as a nanny and those who would like to work as a nanny.  This class goes beyond basic babysitter safety training and is appropriate for professional development but it is not a parenting class.  Class space is limited so early registration is recommended to ensure the class of your choice.

Learn the safe and educationally encouraging way to care for young children during this energetic and interactive child care learning session.

Image

金牌月嫂培训课程(2-8 天)

科目 1, 母乳喂养/奶粉喂养以及如何排气 Module 1-Breast/Bottle feeding and weaning

月嫂的职责和专业认识 Role and responsibilities of a maternity nurse

如何帮助新妈妈学习分泌乳汁,母乳喂养,以及喂养时抱姿 The process of lactation, Breast feeding including latching, positioning and difficulties.

如何排除多余的乳汁。如何使用挤奶器 Expressing/using pumps.

新生儿肠绞痛的处理 Colic and reflux

如何奶粉喂养 Bottle feeding

如何为新生儿添加副食 First stages of puree and baby-led weaning

科目 2 新生儿护理 Module 2-General Newborn care

了解新生儿的习惯和适应如何在雇主家居住和工作 Getting newborn experience and working in people’s homes

如何安慰哭闹新生儿 Settling unhappy babies

如何为新生儿洗澡以及更换尿布 Bathing and Changing nappies

如何处理新生儿的脐带剪切处,皮肤,眼睛护理 Cord, skin and eye care

如何为新生儿打襁褓 Swaddling

如何消毒 Sterilizing

如何为新生儿冲配方奶 The correct preparation of infant formula

新生儿肠绞痛的处理 Colic and reflux

新生儿猝死紧急抢救知识 Sudden Infant Death Syndrome (SID’s)

新生儿疾病以及体温监测和护理 Illness and temperatures

科目 3 如何给新生儿建立良好的习惯-Routine in Newborns

最佳的新生儿生活习惯 Most popular types of routine

按要求喂养 On demand feeding

如何处理第一周/第一个月新生儿习惯的更改 How a routine changes in the first weeks/months

如何给婴儿断奶 Dropping milk feeds

如何建立新生儿良好的睡眠习惯 Establishing sleep routines

科目 4 新生儿睡眠培训 Module 4-Sleep Training in babies

了解睡眠的习惯以及如何更改 Understanding sleep cycle’s and how they change

如何处理和避免影响睡眠的事物 Sleep associations and how to avoid them

建立新生儿良好的睡眠习惯 Establishing sleep routines

控制/解决新生儿哭闹问题 Controlled crying

科目 5 新生儿按摩 Module 5-Baby Massage

如何给新生儿以及雇主按摩 Give your child or your employer’s child the undisputed benefits of baby massage

酒店儿童托管中心员工培训 2-7 天 Hotel childcare crèche staff training course 2-7 days

私家司机培训 2-14 天 Chauffeur Training 2-14 days

酒店管家部设立/培训 7-30 天

课程可以为您量身制作

酒店餐饮/饭店员工培训 2-7 days

商业条款:

1.  预定课程需要支付最低 3000 英镑+税收的定金(不包含老师的旅行和食宿费用)

To book courses for a minimum value of £3000+VAT from the seller (excl travel and accommodation)

2.  提供教学必需品,包括教师,椅子,桌子,幻影机,等

To provide a class room, training facilities as appropriate for the theoretical and/or practical training. Chairs, projector, facilities and all props needed for the training.

3.  学生/学习地点所需要的保险

Insurance for the students/premises (as needed in the country/area of training)

4.  每位老师最多不超过 12 个学生

To allow a maximum of 12 students per training module/day per trainer bought/booked

5.  为学校在开课前两周提供学生姓名

To provide the seller with each student’s name at least 2 weeks’ before the start of the course

6.  给学校最少两周时间准备量身定做的课程以及相关资料

To allow at least 2 weeks for the Seller to put together the standard or tailor made curriculum/program and handbooks before the commencement of the training.

购买方需要支付:

1.  课程在 7 天以内的,每天 1000 英镑的培训费,8-14 天的则为 900 英镑/天培训费,超过 15 天的则为

850 英镑/天

£1000 per day per trainer per day for up to 7 days training and £900 per day for 8-14 days training booked.

The pay rate for 15 days or more is £850 per day/trainer.

2.  以上费用包含 The above price includes:

  • 购买方指定老师(双方同意)Agreed trainer/s of choice (as agreed)
  • 证书 Signed Certificates/Diplomas
  • 课程教学需要大纲 Standard curriculum/ Power point

3.  以上费用不包含 The above price does not include:

  其他 Bespoke Bureau 员工/老师的旅行以及食宿费用

Transportation and accommodation for the trainer/s and other Bespoke Bureau Staff involved. Economy (or higher class) return flight and/or train journey, transfer plus hotel cost.

  学生需要拥有的个人课本和着装(如果需要我方提供,费用请预先与我们联系)

Handbooks for the students to keep/shirts for the students to wear (please discuss with us the extra cost of this)

非常感谢

Kind Regards,
The Bespoke Bureau 管理团队

The Bespoke Bureau Management team

www.bespokebureau.com
www.peekaboochildcare.com

+442031670925

Advertisements