Hotel Staff Training Company

Welcome to Bespoke Bureau & The British Butler Academy. We are a Hotel Staff Training Company that trains private and corporate individuals to a 6 star elite standard.

How the Hotel Staff Training Company works

You will receive the latest training from our most experienced Butler and 5 Star Hotel service trainer tutors. We offer an excellent range of theoretical and practical (hands on) Hotel staff training courses globally.  We can come to you or you can send your staff to us. Our ranges of Hotel staff service courses are available across the globe and we also provide hotel staff training courses to suit individual needs.

The Hotel Staff Training Company and it’s Hotel Butler training

This Bespoke Academy programme is tailor-made to develop a butler department or a team of Butlers for a 5 star Hotel or Resort in order for them to establish perfect skills to deliver a 7 star service to all guests and visitors with utmost finesse and confidence.

The curriculum of the Hotel Staff Training Company

We use theory as well as hands on/practical learning including role play where the students can learn how to handle all aspects of traditional as well as modern butler service. The modules can be selected and combined individually, and can be tailored to fit particular corporate needs or the Hotel/company objectives.

Hotel Staff Training Company-Become the best of the best

Who is the Hotel Staff Training Company for?

The Hotel Staff Training Company is designed for existing Butlers, maids/Hotels managers their Assistants and those newly appointed to their positions.

What will you or your staff learn with us?

The overall objective of the Butler department training Programme for Hotels is to develop the performance of the Butler Team in the following critical areas of operation:

  • Concierge skills – handling of business and personal travel arrangements, knowledge of tours, tourist attractions, local businesses, venues and special events, offering solutions or recommendations.
  • Communication skills – Within the team, with guests including cultural awareness and interpersonal communication.
  • Food and Beverage skills – all F&B Butler service skills required including drinks service, room service skills and essential F&B background knowledge.
  • Housekeeping and Valet skills – Standards of room, suite and villa presentation and all aspects of valet services, including packing and unpacking.

The aim of the Hotel Staff Training Company

The aim of the training is to get all Butler students to understand their role and the requirements to successfully perform all their duties as a 7 star Butler. All participants will be assessed (if requested by you) and deemed competent to fulfil all duties expected by VIP clients and guests standards of 5 star Hotels.

How long are the courses at the Hotel Staff Training Company?

The programme is tailor made specifically for each individual property depending on size, staff and services to be provided.

Generally our bespoke Hotel Butler Training will take between 5 – 14 days but you get to decide and we will come to you.

Hotel Staff Training Company-Our trainers are considered the best
Hotel Staff Training Company-Our trainers are considered the best in the world

What are the benefits of Hotel Staff Training Company and the Butler Training for Hotels?

The Butler participants will gain skills, expertise and confidence to provide a seamless butler service to the required and expert standard and your guests will be happy. The Butler department Hotel training we offer is very interactive and full of role play and fun. The trainees will genuinely enjoy the training and being put through their paces. It will give your Hotel Butler staff gain the confidence they need to meet and exceed your guest’s expectations.

Butler troubleshooting for Hotels

Bespoke Bureau provides personalised consultancy reviews of existing housekeeping and Butler departments at your hotel in order to identifying potential problems you may have and improve them to perfection.


Setting up a Butler or Housekeeping Department

The Bespoke Bureau Butler departments will manage or assist with the setting up of the Butler department or housekeeping/maid department of your hotel at the pre-opening phase or complete a full hotel opening.


Enquire about dates and location with us on 00442031670925 or info@bespokebureau.com