Tags

, , , ,


Butler Hotel Training China 巴特勒酒店培训中国

This is what we will teach you at the courses on our Butler Hotel Training China 巴特勒酒店培训中国

英国大管家学院可提供课程

Program provided by Bespoke Bureau

Butler Hotel Training China 巴特勒酒店培训中国-Our HQ

Butler Hotel Training China 巴特勒酒店培训中国 -Our HQ

The Bespoke Bureau (The British Butler Academy) offer the widest range and most sought after private and corporate luxury service training on the market.

The Bespoke Bureau (英国大管家协会)在奢侈管理市场上为您提供最全面和最权威的培训课程.

Our modules include but are not limited or restricted to the following list of 5 star service training. Further modules or programmes can be tailor made to your specific needs.

我们的课程并非只是局限于我们下面所列出的 5 星级课程。我们可以根据客人或者合作伙伴的要求量身定制

Bespoke Bureau Business cards

Bespoke Bureau Business cards

 

培训课程所包含的内容。Program including following contents

管家培训/家居以及房产管理培训 14-21 天Butler Training/House & Estate management full course 14-21 days

经典短期加强培训类课程设置安排如下Modules range all the way down to the Intense Butler Training course section below

 

这个课程的目标是教授学生如何成为最高等级的管家, 同时在这个课程中我们将为所有学院提供除了基本知识以外的亲身实践培训。 The objection of this course is how to become a high end Butler and during this period the students will be instructed via theory and with hands-on training. This is our world famous and “trade mark” course.

 

Trainer cleans students trousers before a party

Butler Hotel Training China 巴特勒酒店培训中国

国际知名的我们的代表课程包含内容为:This is our world famous and “trade mark” course

– 管家的角色,住宅以及清洁服务生管理人员角色 The Role of the Butler, Housekeeper and House Manager

-物业管理 Property management

– 服务家庭中成员的等级分析 Household hierarchy

– 迎接客人礼仪 Greeting Guests

– 基本礼仪和制度 General House Etiquette, Protocol

– 应该做与不应该做 Do’s and don’ts

– 个人卫生于着装规定 Personal Hygiene and Dress Code

– 雇主的期望值/如何专业话服务 Employer Expectations/ Professionalism

– 文化差别以及交流 Cultural Difference and Communication

– 雇主企业或个人的规定,如何遵守 House Rules, How to behave

– 在雇主和客人面前如何着装以及对话 How to dress and speak to the employers and guests.

-如何迎接客人,如何完成客人需求令其感到宾至如归和受到欢迎和尊重 How to greet guests, How to attend to the needs of the guest and make them feel welcome.

– 管家储备以及管家需要检查项目列表 The Butler Pantry, The Butler check list

– 如何根据餐饮的特色配置餐具 How to make trays for various meals.

-如何为特别的场合和活动准备并配置相应的午餐或晚宴 How to preparing the Dining room for Luncheon and Dinner and other parties/occasions

– 如何斟酒点烟 The serving of wines Port and cigars

– 熟练主要职责 Toast mastering duties

-住宅安全以及报警系统管理 House Security/Alarms

– 协助客人/雇主购物以及送货服务 Shopping and Deliveries

– 器具使用以及其供应,检查库存和制作报表 Tools and Supplies, Stock Keeping and Inventory

-制作和管理记录报表,时间管理 Keeping a Log Book, Time Management

– 预算 Budgets

-为雇主招聘员工,中间人的角色,制作合同 Hiring staff, the Agency Role, Contracts

– 制作并安排员工工作时间表,管理并培训员工 Staff Rota, Managing and Training of Staff

-向雇主或家中男女主人汇报 Reporting to the Lady/Gentleman of the House

– 电脑,手机以及相关系统的使用 Computer/Blackberry/Outlook

– 电子系统的安保以及密码设置 Protection and Passwords

-每日和每周的目标计划,按照工作的重要性安排完成次序 Daily and Weekly Tasks, Prioritising Work

– 随传随到的重要性 The Importance of Keeping up Appearances

– 了解雇主的期望值和要求 Understanding the Employer’s Wishes

– 卫生整洁的重要性 The Importance of Hygiene

– 如何处理客人的要求 Dealing with Guest Requests

-如何对待不同的客户,处理不同情况下的问题 Dealing with a Difficult Client, Dealing with a difficult Situation

– 客人离开是的礼仪 Guest Departure Etiquette

-如何提供早餐和晚餐以及其他服务(包含特色/特殊场合餐饮服务)Breakfast service, dinner service and all other services( including silver service)

Train your hotel staff to be the best

Train your hotel staff to be the best

 

Butler Hotel Training China 巴特勒酒店培训中国私人助理服务课程 (2-7 天)

Valeting (2-7 days)

– 个人助理或者男女仆的角色 Role of the valet and ladies maid- 如何保持随时警醒以及了解客人/雇主需要 Keeping in the Loop

– 为雇主/客人获取递送并展示服装 Presenting Clothes

– 作好每日/周计划 Planning the Day/Week

– 随时准备跟随雇主出差 Preparing for Travel

– 如何护理服装 How to Protect Clothes

– 如何打包行李 Packing a Suitcase

– 保持谨慎和专业的服务 Being a Professional, Being Discreet

– 为雇主预定旅行或饭店 Booking Travel and Restaurants

– 为/陪同雇主进行服装选购 Shopping for Clothes

– 为雇主办理报纸的购买或预定 Buying and Subscribing to Newspapers-保持警惕,并随时观察周围环境与人员 keeping an Eye Out

– 为雇主做鞋子保养 Shoe Polish and Care

– 个人助理/语言翻译等工作 PA/Concierge Work

庆典以及特殊场合服务/餐饮服务培训课程( 2-7 天)

Butler Hotel Training China 巴特勒酒店培训中国- Silver service/dining service course 2-7 days

Butler Hotel Training China 巴特勒酒店培训中国

Butler Hotel Training China 巴特勒酒店培训中国-Student focusing 学生聚焦

 

-酒宴服务 Banqueting service

– 庆典服务(英式服务)Silver Service (English Service)

– 管家服务(法式服务)Butler Service (French Service)

– 苏联式服务 Russian Service

– 不同国家服务形式的方法的区别 The Difference Between the Different Types of Service- 酒席桌子的装饰以及餐具的摆放 Setting a Table

– 根据酒宴或庆典的地点和特色安排桌子的摆放和装饰 Table Presentation (Mise en Place)

– 如何确保酒杯,餐具保持清洁明亮 Keeping Glasses, Cutlery and Plates Polished

– 客人到场欢迎礼仪 Guest Arrival Etiquette

– 室外帐篷式酒会/庆典服务礼仪 Canapé Service Etiquette

– 如何处理和为宾客添加红酒 Serving Wine

– 如何处理和为宾客添加香槟 Serving Champagne

– 如何处理和为宾客添加咖啡 Serving coffee

-如何安排下午茶 Afternoon tea service

-如何确保桌子以及桌布保持清洁 Keeping the Table and Cloth clean

– 如何斟放咖啡 Serving Coffee

– 客人离开欢送礼仪 Guest Departure Etiquette

Butler Hotel Training China 巴特勒酒店培训中国家政服务/星级酒店卫生服务培训课程(2-14 天)

General household staff training course 2-14 days

-古董以及艺术品鉴赏和护理 Antiques and Fine Art

-如何为客户更换床上用品以及铺床 Making Beds and Changing Sheets

– 如何为客户的衣领进行清洁和保养服务 Turndown Service

– 家私抛光服务 Polishing Furniture

– 不同地板/瓷砖/大理石/地毯清洁和护理 The Different Types of Flooring

– 打扫灰尘 Dusting

– 吸尘或打扫 Vacuuming and Sweeping

-洗手间清洁 Cleaning the Bathroom

 

Students perfecting their skills

Students perfecting their skills

保洁员/个人助理随从培训课程 2-14 天

Housekeeper/Maid training course 2-14 days

-以下科目均包含在课程之中,额外科目可以根据客户需要添加 Understanding Personal Hygiene & Sanitation

-当日清洁用品和工具的需求以及检查 Cleaning tools required for the house of today

-化学类和非化学类清洁工具 Cleaning products both chemical and non-chemical

-如何最好的完成清洁工作,以及清洁工作要领 Cleaning technique’s to include best practices and “How To”

-如何处理特殊材质物品和表面,例如木质家私,不锈钢物品,陶瓷,浴室玻璃,窗帘等

Dealing with specialty surfaces such as wood cabinetry, stainless steel, ceramic, shower doors, blinds

-如何与雇主以及其他员工进行沟通 Communication with employers and other staff

-如何清洁从易碎品到普通表面的灰尘 How to correctly dust anything from delicate to everyday surfaces

– 何清洁特别物品,例如古董,艺术品,书籍,绸缎,雕塑,油漆或画了图画的精心装修墙面,水晶

灯以及特殊质地的地毯等物品 Dealing with specialty items such as antiques, art, books, drapery’s, sculptures, painted and wallpapered walls, chandeliers and rugs

-时间管理 Time management

-现代清洁人员的角色 The role of the modern Housekeeper

-保持房间的清洁要求等级 Maintaining House Standards

-古董以及艺术品 Antiques and Fine Art

-如何铺设床上用品 How to properly lay a bed

– 如何铺床以及更换床上用品,衣领清洁服务 Making Beds and Changing Sheets, Turndown Service- 家私抛光 Polishing Furniture

– 各类不同类型地板处理 The Different Types of Flooring

– 清理灰尘,洗尘,打扫 Dusting, Vacuuming and Sweeping

-清洁洗手间,清洁厨房 Cleaning the Bathroom, Cleaning the kitchen

最佳保洁员,洗衣房员工,以及服装保养员工培训

– 每日以及每周的目标和设计 Daily and Weekly Tasks

– 时间管理以及安排工作次序 Time Management and Prioritising Work

– 值班安排 Rotas

– 高级服装的价值 The Cost of Fine Garments

– 干洗技巧 Drying Techniques

– 纺织品护理 Fabric Care

-服装间/衣柜管理 Wardrobe Management

– 如何折叠以及分类衣物 Folding and Sorting Clothes

– 手洗服装 Hand Washing Clothes

– 丝绸清洗 Washing Silk

管家培训集训短期压缩课程(2-7 天)Intense Butler Training course 2-7 days

 

可在以上所列出的科目中选择。Pick from above modules but it is more intense

 Butler Hotel Training China 巴特勒酒店培训中国 – 5 星级酒店培训课程 5-21 天5 star Hotel training courses include training 5-21 days

• 酒店门童以及保安培训 Front of house training

• 酒店前台培训 Reception

• 酒店房间保洁服务人员培训 Room attendants

• 酒店餐饮人员培训 Food and Beverage training

• 酒店送餐服务人员培训 Room service training

• 酒店礼仪以及规定 Etiquette and protocol

Bespoke Chinese client being served by a Butler provided by us

Bespoke Chinese client being served by a Butler provided by us

• 酒店个人卫生培训 Personal Hygiene

私人或民用飞机空中服务人员培训 5-14 天Cabin Crew training for Private jets and commercial airlines 5-14 days

• 一线空服人员培训 Front of cabin training

• 咖啡以及制作培训 Barista/Coffee training

• 红酒以及香槟斟酒以及服务培训 Wine and Champagne service

• 如何为客人提供食品 Food service

• 个人清洁培训 Hygiene training

• 健身培训 Finesse

• 个人外观培训 Presentation

• 个人礼貌用语培训 Mannerism

• 礼仪培训 Etiquette

• 鸡尾酒制作 Cocktail making

• 房间保洁人员培训 Room attendants

• 餐饮制作人员培训 Food and Beverage training

• 房间送餐服务人员培训 Room service training

Butler Hotel Training China 巴特勒酒店培训中国 – 私人游艇管家培训 5-14 天 Interior Yacht steward / stewardess training courses include training in 5-14 days

 

The Yacht crew courses run in London all year around

The Yacht crew courses run in London all year around

 

• 游艇一线服务人员培训 Front of boat training

• 咖啡以及制作培训 Barista/Coffee training

• 红酒以及香槟斟酒以及服务培训 Wine and Champagne service

• 鸡尾酒制作 Cocktail making

• 房间保洁人员培训 Room attendants

• 餐饮制作人员培训 Food and Beverage training

• 房间送餐服务人员培训 Room service training

 

纯正英式英语语音培训British Accent vocal coach training

 

• 学习如何讲纯正的英式口音的英语 Learning the perfect British accent

• 如何让客人感受到象真正英国贵宾式的礼遇 Sound like Brit

• 学习如何正确的交流 Learn the correct way to communicate

• 学习按照英国西斯敏斯特要求的服务标准服务 Learn service terms that VIP westerners will expect at service

Sara Vestin Rahmani-Bespoke Bureau owner and founder

Sara Vestin Rahmani-Bespoke Bureau owner and founder

Butler Hotel Training China 巴特勒酒店培训中国 – 礼仪学习Finishing and Etiquette School

英国礼貌行为 British Manners

英国 Elite 礼仪 British Elite etiquette

英国方式 The ‘British’ Way

 

贵宾/ 明星服务VIP/ Celebrity Professionalism

运用并拓展您在对待贵宾或明星以及有身份人士时的各种技巧和技能。同时运用这种技巧在面试或其他活动中推销自己并获得更多的工作机会。

Develop your VIP and Celeb skills and professionalism needed for any high end service approach. Use these skills to gain promotions in work and have a greater confidence in interviews and networking.

 

烹饪学习: Cooking school:

基础烹饪培训,一级证书,1-2 天 Level 1 cooking incl food hygiene, basic meals 1-2 days

家庭以及员工烹饪培训,2 级证书,1-2 天 Level 2 family cooking and cooking for the staff 1-2 days

高级烹饪培训。1-2 天 Level 3 advanced cooking 1-2 days

Bespoke Bureau-British Butler Academy China-Copyright

Contact the domestic Staff and Butler training agency:

The domestic staff and Butler training academy for Butler Hotel Training China 巴特勒酒店培训中国 would love to hear from you so call us today: +44 (0) 2031670925 or email us on main@bespokebureau.com

You ku 视频巴特勒和接待中国培训 http://i.youku.com/u/UMTMzNjA3Nzg4MA==

www.bespokebureau.com

Advertisements