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Butler Service China-管家服务中

培训课程以及包含内容

我们提供传统英式管家服务租赁服务和培训、高级餐饮公司、五星级酒店以外,更在中国的奢侈管理市场上为您提供最全面和最权威的培训课程.

我们的课程并非只是局限于下面所列出的 5 星级课程。我们可以根据客人或者合作伙伴的要求量身定制培训课程所包含的内容。

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管家培训/家居以及房产管理培训 14-21 

经典短期加强培训类课程设置安排如下:

这个课程的目标是教授学生如何成为最高等级的管家, 同时在这个课程中我们将为所有学院提供除了基本知识以外的亲身实践培训。

国际知名的我们的代表课程包含内容为

– 管家的角色、住宅以及清洁服务生管理人员角色

The Role of the Butler, Housekeeper and House Manager

– 所服务家庭中成员的等级分析

Household hierarchy

– 迎客礼仪

Greeting Guests

– 基本礼仪和制度

General House Etiquette, Protocol

– 应该做的与不应该做的

Do’s and don’ts

– 个人卫生与着装规定

Personal Hygiene and Dress Code

– 雇主的期望值/如何专业化服务

Employer Expectations/ Professionalism

– 文化差别以及交流

Cultural Difference and Communication

– 雇主企业或个人的规定,如何遵守

House Rules, How to behave

– 在雇主和客人面前如何着装以及对话

How to dress and speak to the employers and guests.

-如何迎接客人,如何完成客人需求令其感到宾至如归,受到欢迎和尊重

How to greet guests, How to attend to the needs of the guest and make them feel welcome.

– 管家储备以及管家所需检查项目列表

The Butler Pantry, The Butler check list

– 如何根据餐饮的特色配置餐具

How to make trays for various meals.

-如何为特别的场合和活动准备并配置相应的午餐或晚宴

How to preparing the Dining room for Luncheon and Dinner and other parties/occasions

– 如何斟酒点烟

The serving of wines Port and cigars.

– 敬酒和致辞

Toast mastering duties

-住宅安全以及报警系统管理

House Security/Alarms

– 协助客人/雇主购物以及送货服务

Shopping and Deliveries

– 器具使用以及其供应,检查库存和制作报表

Tools and Supplies, Stock Keeping and Inventory

-制作和管理记录报表,时间管理

Keeping a Log Book, Time Management

– 家庭预算管理

Budgets

-为雇主招聘员工,中间人的角色,制作合同

Hiring staff, the Agency Role, Contracts

– 制作并安排家中员工工作时间表,管理并培训员工

Staff Rota, Managing and Training of Staff

-向雇主或家中男女主人汇报

Reporting to the Lady/Gentleman of the House

– 电脑,手机以及相关系统的使用

Computer/Blackberry/Outlook

– 电子系统的安保以及密码设置

Protection and Passwords

-每日/周计划目标计划,按照工作的重要性安排优先级别

Daily and Weekly Tasks, Prioritising Work

– 随传随到的重要性

The Importance of Keeping up Appearances

– 了解雇主的期望值和要求

Understanding the Employer’s Wishes

– 卫生整洁的重要性

The Importance of Hygiene

– 如何处理客人的要求

Dealing with Guest Requests

-如何对待不同的客户,处理不同情况下的问题

Dealing with a Difficult Client, Dealing with a difficult Situation

– 送客礼仪

Guest Departure Etiquette

-早餐和晚餐以及其他服务(包含特色/特殊场合餐饮服务)

Breakfast service, dinner service and all other services ( including silver service)

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私人助理服务课程 (2-7 )

– 个人助理或者男女仆的角色 Role of the valet and ladies maid

– 如何保持随时警醒以及了解客人/雇主需要 Keeping in the Loop

– 为雇主/客人获取递送并展示服装 Presenting Clothes

– 做好每日/周计划 Planning the Day/Week

– 随时准备跟随雇主出差 Preparing for Travel

– 如何护理服装 How to Protect Clothes

– 如何为雇主打包行李 Packing a Suitcase

– 保持谨慎和专业的服务 Being a Professional, Being Discreet

– 为雇主制定旅行计划、预定饭店 Booking Travel and Restaurants

– 陪同或者为雇主选购服装Shopping for Clothes

– 为雇主办理报纸的购买或预定 Buying and Subscribing to Newspapers

-保持警惕,并随时观察周围环境与人员 keeping an Eye Out

– 鞋子的护理及保养Shoe Polish and Care

– 个人助理/语言翻译等工作 PA/Concierge Work

庆典以及特殊场合服务/饮服务培训课程( 2-7 

-酒宴服务 Banqueting service

– 庆典服务(英式服务)Silver Service (English Service)

– 管家服务(法式服务)Butler Service (French Service)

– 苏联式服务 Russian Service

– 不同国家服务形式及方法的区别 The Difference Between the Different Types of Service

– 酒席的装饰以及餐具的摆放 Setting a Table

– 根据酒宴或庆典的地点和特色安排桌子的摆放和装饰 Table Presentation (Mise en Place)

– 如何确保酒杯,餐具保持清洁明亮 Keeping Glasses, Cutlery and Plates Polished

– 客人到场欢迎礼仪 Guest Arrival Etiquette

– 室外帐篷式酒会/庆典服务礼仪 Canapé Service Etiquette

– 如何处理和为宾客添加红酒 Serving Wine

– 如何处理和为宾客添加香槟 Serving Champagne

– 如何处理和为宾客添加咖啡 Serving coffee

-下午茶服务 Afternoon tea service

-如何确保桌子以及桌布保持清洁 Keeping the Table and Cloth clean

– 如何斟放咖啡 Serving Coffee

– 送客礼仪 Guest Departure Etiquette

家政服务/星级酒店卫生服务培训课程(2-14 

-古董以及艺术品鉴赏和护理 Antiques and Fine Art

-如何为客户更换床上用品以及铺床 Making Beds and Changing Sheets

– 如何为客户的衣领进行清洁和保养服务 Turndown Service

– 家私抛光服务 Polishing Furniture

– 不同地板/瓷砖/大理石/地毯清洁和护理 The Different Types of Flooring

– 打扫灰尘 Dusting

– 吸尘和扫地 Vacuuming and Sweeping

-卫生间清洁 Cleaning the Bathroom

保洁员/个人助理随从培训课程 2-14 

以下科目均包含在课程之中,额外科目可以根据客户需要添加-Understanding Personal Hygiene & Sanitation

-当日清洁用品和工具的需求以及检查 Cleaning tools required for the house of today

-化学类和非化学类清洁工具 Cleaning products both chemical and non-chemical

-如何最好的完成清洁工作,以及清洁工作要领 Cleaning technique’s to include best practices and “How To”

-如何打理特殊材质物品和表面,例如木质家私,不锈钢物品,陶瓷,浴室玻璃,窗帘等

Dealing with specialty surfaces such as wood cabinetry, stainless steel, ceramic, shower doors, blinds

-如何与雇主以及其他员工进行沟通 Communication with employers and other staff

-如何清洁从精致到普通表面的灰尘 How to correctly dust anything from delicate to everyday surfaces

-如何清洁特别物品,例如古董,艺术品,书籍,绸缎,雕塑,油漆,图画或精装墙面,水晶灯以及特殊地毯

Dealing with specialty items such as antiques, art, books, drapery’s, sculptures, painted and wallpapered walls, chandeliers and rugs

-时间管理 Time management

-现代家政人员的角色 The role of the modern Housekeeper

-房间护理的等级标准 Maintaining House Standards

-古董以及高级艺术品 Antiques and Fine Art

-如何铺设床上用品 How to properly lay a bed

– 如何铺床以及更换床上用品,衣领清洁服务 Making Beds and Changing Sheets, Turndown Service

– 家私抛光 Polishing Furniture

– 各类不同类型地板处理 The Different Types of Flooring

– 清理灰尘,洗尘,打扫 Dusting, Vacuuming and Sweeping

-清洁洗手间,清洁厨房 Cleaning the Bathroom, Cleaning the kitchen

最佳保洁员洗衣房员工以及服装保养员工培训

– 每日以及每周的目标和设计 Daily and Weekly Tasks

– 时间管理以及安排工作次序 Time Management and Prioritising Work

– 值班安排 Rotas

– 高级服装的价值 The Cost of Fine Garments

– 干洗技巧 Drying Techniques

– 纺织品护理 Fabric Care

-服装间/衣柜管理 Wardrobe Management

– 衣物折叠以及分类 Folding and Sorting Clothes

– 手洗服装 Hand Washing Clothes

– 丝绸清洗 Washing Silk

管家培训集训短期压缩课程(2-7 

可在以上所列出的科目中选择。

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星级酒店培训课程 5-21 

• 酒店门童以及保安培训 Front of house training

• 酒店前台培训 Reception

• 酒店房间保洁服务人员培训 Room attendants

• 酒店餐饮人员培训 Food and Beverage training

• 酒店送餐服务人员培训 Room service training

• 酒店礼仪以及规定 Etiquette and protocol

• 酒店个人卫生培训 Personal Hygiene

私人或上午飞机空中服务人员培训 5-14 

• 一线空服人员培训 Front of cabin training

• 咖啡以及制作培训 Barista/Coffee training

• 红酒以及香槟服务培训 Wine and Champagne service

• 食物供应服务Food service

• 个人清洁培训 Hygiene training

• 健身 Finesse

• 个人仪表培训 Presentation

• 个人礼貌用语培训 Mannerism

• 礼仪培训 Etiquette

• 鸡尾酒制作 Cocktail making

• 房间保洁人员培训 Room attendants

Contact Us

Bespoke Bureau

Blackwell House

Guildhall Yard

Near Bank
City of London
EC2V 5AE
England

Main phone: +44 (0) 2031670925

Main email: main@bespokebureau.com

 

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